Privacy policy

Last Updated: November 28, 2025

Our website filiate.in operates under legal name of Galerio

This Privacy Policy explains how Filiate (“Company”, “we”, “us”, “our”) collects, uses, shares, and safeguards your personal information when you visit filiate.in (“Site”) or use any of our services (“Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on the Site with a revised “Last Updated” date.

2. Information We Collect

We collect personal information to operate, improve, and secure our Services.

2.1 Information You Provide Directly

This includes:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment information (processed securely via payment partners)

  • Order details

  • Account login information (if applicable)

  • Information shared with customer support

2.2 Information Collected Automatically

When you interact with the Site, we may automatically collect:

  • IP address

  • Device type, OS, and browser information

  • Pages viewed, time spent, and actions taken

  • Clickstream and navigation data

  • Cookies, pixels, tags, and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

  • Shopify (store hosting and system data)

  • Payment gateways (for payment verification)

  • Courier/logistics partners (for shipping updates)

  • Marketing, advertising, and analytics providers

All third-party data is processed according to this Privacy Policy.

3. How We Use Your Personal Information

We use your information for the following purposes:

3.1 Providing Products & Services

  • Processing and fulfilling your orders

  • Creating and managing your account

  • Handling and verifying payments

  • Shipping and delivering orders

  • Processing returns, exchanges, and refunds

  • Sending invoices, order confirmations, and updates

3.2 Customer Support

  • Responding to enquiries and complaints

  • Providing technical or account-related assistance

3.3 Marketing & Advertising

  • Sending promotional emails, SMS, or WhatsApp messages

  • Showing personalized ads across platforms

  • Analyzing user behavior to improve marketing effectiveness

You may opt out of marketing communications at any time.

3.4 Security & Fraud Prevention

  • Detecting and preventing unauthorized or fraudulent transactions

  • Monitoring suspicious activity

  • Protecting our Site and systems

3.5 Legal Compliance

  • Complying with applicable Indian laws and regulations

  • Responding to lawful governmental requests

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Enhance site performance

  • Save your preferences

  • Analyze visitor activity

  • Display personalized content and ads

Disabling cookies may limit certain features.
For Shopify-specific cookies, refer to Shopify’s Cookie Policy.

5. Sharing of Your Information

We share your information only as required to provide our Services or comply with the law.

5.1 Service Providers

We may share data with:

  • Shopify (store hosting & infrastructure)

  • Payment gateways

  • Courier and logistics providers

  • Customer support platforms

  • IT, security, and cloud storage providers

  • Marketing and analytics tools

5.2 Business & Advertising Partners

To show relevant ads and measure performance.

5.3 Legal Obligations

We may disclose information:

  • To comply with court orders or legal processes

  • To prevent fraud or illegal activities

  • To protect our rights, users, or public safety

5.4 Business Transfers

In case of merger, acquisition, restructuring, or sale of assets, user data may be transferred, subject to this Privacy Policy.

We do not sell your personal information.

6. Children’s Privacy

Our Services are not intended for individuals under 18 years.
We do not knowingly collect information from minors.
If you believe a child has shared information with us, contact us for deletion.

7. Data Security

We implement reasonable administrative, technical, and physical security measures.
However, no online transmission or storage system is completely secure.

8. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment

  • Service delivery

  • Legal compliance

  • Accounting and business record maintenance

  • Dispute resolution

9. Your Rights

Under Indian law (including upcoming DPDP norms), you may request:

  • Access to the data we hold

  • Correction of inaccurate data

  • Deletion of personal data (subject to legal exceptions)

  • Withdrawal of marketing consent

  • Restriction of certain processing activities

To exercise these rights, email us at info@filiate.in.

10. International Data Transfers

Your data may be processed outside India, especially on Shopify’s global servers.
We ensure reasonable security measures for such transfers.

11. Third-Party Websites

Our Site may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.

12. Grievance Officer (As Required Under Indian IT Act & Rules)

Grievance Officer – Filiate
📧 Email: info@filiate.in
📍 Address: C-Wing - 3092, 3rd Floor, Avadh Rituraj Textile Hub, Opp. Midas Square, Godadra Road, Surat, GJ 394101, India

-Wing -3092, 3rd Floor,Avadh Rituraj Textile Hub, Opp. Midas Square, 
Godadra Road, Surat, Gujarat - 394101 
🕒 Working Hours: Monday to Friday, 10:00 AM – 6:00 PM